Aim: Demonstrate the conditions and importance of managing incidents, which have an adverse impact on the environment and people.

Introduction: Crisis management is conducted in very complex conditions. It is conditioned by a range of factors, which in a variety of ways influence the measures taken and their ultimate outcomes. Practice reveals that much depends on procedures, which impact on people, especially personnel engaged with rescue operations. Equally important is the way in which equipment and other resources are utilised. Crisis management can exploit the achievements in organization and management theory. It should be borne in mind that rescue operations are conducted by public organizations, usually with a hierarchical structure, such as the National Fire Service. To some extent this limits the application of "civil" solutions, but it does not rule them out. Much will depend on the situation and on the scale of potential risks to humans and the environment. Therefore, it is very important to quickly recognise (diagnose) incidents so that appropriate resources can be selected and utilised in the most effective way. Compared with the past, progressive development of civilisation is accompanied by quickly emerging influences where the span of meaning changes, with a consequential impact on the process of show precisely how emerging problems can be addressed. However, achievements in science provide a wealth of information, which can and should be harnessed, regardless of where and by whom such information was generated. By contrast, the current scale of incidents is quite different, compared with the past. Consequently, there is a need to creatively abandon traditional approaches and importantly, analyse incidents in a strategic context, frequently within an international dimension.

Conclusions: 1) It is possible to utilise elements of organisation and management theory during crisis management situations. 2) There is no universal solution, which can be applied to all incidents, which adversely impact on society and the environment. 3) During crisis management situations much will depend on the creativity of commanders and people participating in rescue operations.

Keywords: management, crisis management, conditions, process, people

Type of article: review article